Spa Chemicals, Supplies, Accessories
WHEN?
The majority of supplies orders are shipped out the same or next business day. We do not ship on Saturdays, Sundays, or national holidays. Most supplies are shipped from our Distribution Center in Clearwater, FL. Your order may arrive in multiple cartons on different days. Some bulky items are shipped factory-direct.
How?
Most supplies orders for delivery in the contiguous USA are shipped UPS ground*. If shipped UPS, and you provided us with a valid email address, UPS should email you a tracking number within 24 hours of the day we ship your order. See
UPS Online Tracking
. Use the UPS chart below to estimate the arrival time of your order.
 US POSTAL SERVICE
* NOTE: We ship some lightweight items via the Postal Service because Priority Mail is often faster & comparable in cost to UPS. This helps to get these items delivered in 1 - 3 days. We also use Postal for most Alaska & Hawaii packages. Postal package tracking is not available.
Spa Covers
Your new spa cover is custom-made to order and will normally be completed in 7-10 business days, not counting Saturday, Sunday, or national holidays.
Therefore, you will receive your cover in approximately 3 weeks. Once your spa cover has been shipped, we will contact you with additional tracking information. Free Shipping for spa covers is only for the contiguous United States and Canada. Hawaii, Alaska and overseas delivery may incur additional shipping with their orders.
Soft covers are typically shipped within 1-3 business days. You can expect to receive them within 1- 2 weeks. As these are quickly shipped, you will not be contacted with tracking information.
WHEN?
Since spa covers are too large for UPS or Postal delivery, they are normally shipped via freight truck. Please allow an additional 3-6 business days in transit after completion, for delivery in the contiguous USA.
Note: An appointment clerk from the shipping company will contact you approximately 24 to 48 hours prior to delivery to arrange a time that is good for you. You MUST inspect your cover before you sign for it. Once you accept and sign for your cover, neither Discount Spas Direct, LLC nor, the manufacturer will be held liable or responsible for ANY damages to the cover. If you make arrangements with the shipping company to deliver your cover without you being present to inspect it, you are accepting completely responsibility for your cover. Again, neither Discount Spas Direct nor the manufacturer will be held liable or responsible for ANY damages to the cover in these instances.
Each of our spa covers are custom made for you. Discount Spas Direct, LLC and our manufacturers will not be held liable for spa covers that do not fit or are otherwise unsatisfactory due to the nature of the cover or misinformation provided by the customer. If, however, the cover does not fit due to an error on our part, we will replace the cover and remake it to your original specifications, as noted on your invoice. In this instance, a new cover will be made and shipped to you. The old cover will be picked up when the new cover is delivered.
Discount Spas Direct, LLC is confident that you will be extremely pleased with your new spa cover. We have chosen the highest quality manufacturer to custom make each of our covers. We completely stand behind our products and wish to ensure you with the smoothest buying process possible.
Spa Repair Parts
WHEN?
The majority of spa parts are shipped out the same or next business day. We do not ship on Saturdays, Sundays, or national holidays. Some parts are shipped from our Distribution Center in Clearwater, FL. and others from our Arizona and California warehouses.
HOW?
Heavy or bulky parts orders for delivery in the contiguous USA are usually shipped UPS ground for delivery in 2 to 6 business days. Small lightweight parts are often shipped Priority Mail for delivery within 1 to 3 days. Your order may arrive in multiple cartons on different days
Hydro Spa and Odyssey Spas
WHEN?
Your hot tub is custom-built to order, and will normally be finished, wet-tested, and ready to ship out in about 25 business days (four to Six calendar weeks). You will be receiving a brand-new, factory-fresh spa-- not one that has been sitting in a dusty warehouse for months. Hydro spas are shipped from the plant in Clearwater, Florida and Odyssey is based in Phoenix, Arizona and are shipped from there.
HOW?
Since hot tubs are too large for UPS delivery, they are shipped via freight van. Please allow an additional 7-10 business days transit time after completion, for delivery in the contiguous US. See Curbside and Back Yard Delivery for Details
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Normally the freight company will contact you by phone in advance of the delivery, to let you know the expected arrival window. You will need to be on hand for the curbside delivery and to check for damage. You do not have to unload the spa, but will need to arrange for help in moving the unit to where it will be set up in your yard or home. |
DreamMaker Spas
WHEN?
Your DreamMaker spa is built-to-order, and will normally be finished, tested, and ready to ship out in about 10 to 15 business days (two to three calendar weeks). You will be receiving a brand-new, factory-fresh spa -- not one that has been sitting in a dusty warehouse for months. DreamMaker are shipped from our plant in Florida.
HOW?
Since DreamMaker spas are too large for UPS delivery, they are shipped via northAmerican Van Lines. See Curbside and Back Yard Delivery for Details. Please allow an additional 4-5 business days transit time after completion, for delivery in the contiguous
US.
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Note: Normally the freight company will contact you by phone in advance of the delivery, to let you know the expected arrival window. You will need to be on hand for the delivery and to check for damage. You will need to arrange for help in unloading the spa and moving the unit to where it will be set up in your yard or home. |
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