General Information

Shipping of Spas and Spa Covers

Please click here for Shipping information

Price Match Guarantee

If you find any like spa for a lower price, we will either meet or beat the price guaranteed.  If not, we will match the competitors advertised price and give you a Starter chemical kit with your purchase ($69.95 value).  

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Warranty Information

Note: Hawaii, Alaska, Peninsula, or Islands- service/labor is excluded from domestic US (40 states).

Cancellation Policy

Any Cancellations after 48 hours will be subject to a 20% processing and restocking fee.

All spas are custom made and are non-refundable and non-returnable. You are responsible for paying the original shipping fees as well the return shipping fees along with the restocking fee if cancelled after shipment. Upon receipt of your spa by the factory, a credit will be issued for the full amount minus the shipping charges and a 20% restocking fee.

If you agree to the terms of the return policy, please submit to us in writing, your agreement with your signature. We will give you specific instructions, an RMA number and the return address at this time. Customer must arrange shipping only through our designated shipping company. Shipments by other companies and shipments without RMA numbers will not be accepted.

In the event of a defect covered under the terms of the manufacturer's warranty, notify the manufacturer directly. Use all reasonable means to protect the spa from further damage. The manufacturer will take measures in accordance will their warranty. If the manufacturer determines that your current spa must be replaced, the original spa will be picked up at the same time that the new spa is delivered to you. Discount Spas Direct, LLC is not liable for any warranty issues.
Please remember to check the spa thoroughly when it is delivered. If you choose to accept the spa with damages (i.e.: scratches on cabinet or acrylic) you must note these on your bill of lading. Your spa will be repaired at no charge to you. If damages are not noted, neither Discount Spas Direct, LLC, the manufacturer, nor the shipping company will be held liable or responsible for damages to the spa.

Cancellation Form

Ordering a COVER

To ensure a smooth delivery, it is important to take the time to read the following information.

The manufacturing time for our custom made spa covers is approximately 7-10 business days from order date. Shipping time is 7-10 business days. You will receive your cover in approximately 3-4 weeks. You will receive an email with complete tracking information when you're cover ships. Please ensure that you add our email address - support@discountspasdirect.com - to your email whitelist so that the tracking email doesn't go to your junk or spam folder.

Soft Covers typically leave the factory within 1-3 business days. You can expect to receive them within 1-2 weeks. As these are quickly shipped, you will not be contacted with tracking information. Unused, unpackaged soft covers can be exchanged if upgrading to a hard cover. Used soft covers can not be returned or exchanged. No soft cover can be

Please note that your custom hard cover will be shipped via a freight company and will be delivered on a 52’ Tractor Trailer. The delivery address must be tractor trailer accessible. The shipping company will contact you approximately 24 hours prior to delivery to arrange an approximate window time. If the shipping company leaves a message you must respond to them with in 24 hours. If you will be out of town please notify Discount Spas Direct immediately. If you spa cover has been shipped the shipping company, manufacture, nor Discount Spas Direct will be able to hold your cover. You MUST inspect your cover packaging before you sign for it. If there is obvious damage please refuse the cover and notify Discount Spas Direct.  Once you accept and sign for your cover, neither Discount Spas Direct nor, the manufacturer will be held liable or responsible for ANY damages to the cover. After acceptance of the damaged cover all claims must be processed by the receiving agent (Customer) with the freight company. If you make arrangements with the shipping company to deliver your cover without you being present to inspect it, you are accepting completely responsibility for your cover.  Neither discount Spas Direct nor the manufacturer will be held liable or responsible for ANY damages to the cover in these instances. 

Each of our spa covers are custom made for you. Discount Spas Direct and our manufacturers will not be held liable for spa covers that do not fit or are otherwise unsatisfactory due to the nature of the cover or misinformation provided by the customer. If, however, the cover does not fit due to an error on our part, we will replace the cover and remake it to your original specifications, as noted on your invoice. In this instance, a new cover will be made and shipped to you. The incorrect cover will be picked up when the replacement cover is delivered.

Discount Spas Direct is confident that you will be extremely pleased with your new spa cover. We have chosen the highest quality manufacturer to custom make each of our covers. We completely stand behind our products and wish to ensure you with the smoothest ordering process possible.

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