Limited Warranty 2002-2003
Odyssey Spas is a manufacturer of
quality spas and
hot tubs located in Phoenix, AZ for 26 years.
This warranty applies to all year 2002/03 spas manufactured by the company and sold and installed by its authorized dealers within the United States. this Limited Warranty applies to the first retail purchaser and terminates upon any transfer of ownership. Commercial applications are excluded from all warranty coverage. Reasonable travel charges may be assessed by the company or it's authorized service representative in situations where the spa is located outside the nearest service representative's standard service area.
10 Year Structural Warranty
The company warrants the fiberglass spa shell structure against water loss due to defects in material and workmanship for ten years from date of purchase.
3 YEAR COMPONENT WARRANTY
The company warrants the equipment components including water pumps, heater, air blower, and control system to be
free from defects in material and workmanship for a period of three years from the date of purchase. Labor, and
the ozonator is warranted from the date of purchase for one year. Light bulbs, LED lights, filter lids, colored light lenses, filter cartridges, head rests, or other accessories are not included, but are warranted to be free from defects in materials or workmanship at the time of delivery to the original purchaser. The company warrants the exterior wood cabinet or tile finish, the spa cover, grout, stucco, bar-b-ques, counters, and all other wood products to be free from defects in material and workmanship at the time of receipt. The Company warrants the interior acrylic spa surface against blisters, cracks, or delamination due to defects in materials and workmanship for a period of two years and one year on labor from the date of purchase.
2 YEAR PLUMBING WARRANTY
The Company warrants the spa against water leakage from the jets, air injectors, air controls, glued fittings, and plumbing pipes for a period of two years parts, and one year labor from the date of purchase.
The purchase must provide accessibility for service to all sides of the spa, whether a portable spa, built in spa, or an in ground pre-plumbed spa shell. Draining and moving a portable spa or removal of in ground shells for service access must be provided by the owner prior to any plumbing service that may be performed.
In event of a defect covered under the terms of this limited warranty, notify your authorized dealer. Use all reasonable means to protect the spa from further damage. An authorized representative will repair the spa subject to the terms and conditions contained in this limited warranty. In the event spa replacement is required (Determined by the Company) under this limited warranty, costs for removal of defective spa, delivery, and installation of the replacement will be the responsibility of the spa owner. This warranty is void if the spa has been subjected to alteration, neglect, misuse or abuse. in addition the warranty will also e vided if the repairs have been attempted by anyone other than an authorized service representative; or if a failure is caused by accident, acts of God, or other causes beyond the control of the Company. Neglect, misuse and abuse includes any installation, operation, or maintenance of the spa other than in accordance with the owners manual or use for which the spa was not intended; examples damages caused by operation of the spa at water temperatures at or below 32 degrees F, or above 110 degrees F, damages caused by dirty or clogged filter cartridges, damage to the spa or equipment caused by improper water pH balance. Warranty will be void due to damage caused to the spa surface by leaving the spa uncovered and in direct sunlight, damage caused by failure to provide even and sufficient support under the spa, improper use of chemicals, or un-dissolved chemicals lying in contact with the finish surface.
The company or any of its authorized agents shall not be held liable for injury, or loss of use of the spa or their incidental or consequential cost, expenses or damages, which may include, but are not limited to, the removal of a permanent deck or any other custom fixture or feature. in no event shall the company be liable, for any reason or cause, in excess of the amount paid for the product. No other warranties, expressed or implied are valid. No agent, dealer, distributor, service company, or other party is authorized to change, modify, or extend the terms of
this limited warranty in any manner. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to your LEGAL RIGHTS. This limited warranty gives you specific rights and you may also have other rights, which vary, from state to state.
For Warranty Issues please call: